Licenses

NMLS# 2284360

Jurisdiction	License	State Agency
Alabama	SC Money Transmitter 878 Approved 04/01/2022	Alabama Securities Commission401 Adams Avenue, Suite 280Montgomery, AL 36104
Alaska	Denied
Arizona	Money Transmission License MT-1035288 Approved 03/02/2022	Arizona Department of Financial Institutions2910 N. 44th Street, Suite 310Phoenix, AZ 85018
Arkansas	Money Transmission License# 126592 Approved 03/08/2022	Arkansas Securities DepartmentHeritage West Building, Suite 300201 East Markham StreetLittle Rock, AR 72201-1692
California	Legal Memo Approved 02/01/2022	Department of Financial Protection and Innovation Money Transmitter Division One Sansome Street, Suite 600 San Francisco, CA 94104-4428
Colorado	Legal Memo Approved 02/01/2022	Colorado Division of Banking1560 Broadway # 975, Denver, CO 80202
Connecticut	MT-2284360 Approved 10/05/2022	Connecticut Department of BankingConsumer Credit Division260 Constitution PlazaHartford, CT 06103-1800
Delaware	037992 Approved 09/15/2022	Office of the State BankCommissioner1110 Forrest AvenueDover, DE 19904
Florida	FT230000394 Approved 02/01/2022	Florida Office of Financial Regulation101 E. Gaines StreetTallahassee, FL 32399
Georgia	#2284360 approved 03/06/2025	Georgia Department of Banking & Finance NDFI Division 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-5565
Idaho	MTL-347 Approved 11/01/2023	Idaho Department of Finance Securities Bureau 800 Park Blvd., Suite 200 Boise, ID 83712
Indiana	Legal Memo Approved 02/01/2022	Indiana Department of Financial InstitutionsConsumer Credit Division 30 South Meridian, Suite 300Indianapolis, IN  46204
Illinois	MT.0000446 Approved 02/01/2022	Illinois Department of Financial and ProfessionalRegulationConsumer Credit Section100 West Randolph Street 9-100Chicago, IL 60601
Iowa	MT approved 5/05/2023. 2023-0079	Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309
Kansas	MT. 0000221 Approved 02/01/2022	Kansas Office of the State Bank Commissioner700 S. W. 300Topeka, KS 66603-3796
Kentucky	SC825747 Approve 11/01/2023	Kentucky Department of Financial Institutions Division of Non-Depository Institutions Mail Stop 2 SW 19 500 Mero St. Frankfort, KY 40601
Louisiana	Legal Memo Approved 06/15/2022	Louisiana Office of Financial InstitutionsDepository Division8660 United Plaza Blvd, 2nd FloorBaton Rouge, LA 70809
Maine	NMLS 2284360 Approved 08/23/2022	Dept. of Professional & Financial RegulationBureau of Consumer Credit Protection35 State House StationAugusta, ME 04333
Maryland	MT-0000221 Approved 05/23/2022	Maryland Commissioner of Financial RegulationAttention: Licensing Unit500 N. Calvert St., Suite 402Baltimore, MD 21202
Massachusetts	Legal Memo Approved 02/01/2022	Massachusetts Division of Banks1000 Washington Street 10th Floor Boston, MA 02118
Michigan	Legal Memo Approved 02/01/2022	Office of Consumer Finance – Licensing Michigan Department of Insurance and Financial Services530 W. Allegan St. 7th Floor, Lansing MI 48933
Minnesota	MN-MT-2284360 Approved 09/08/2022	Department of CommerceFinancial Institutions Division85 7th Place EastSuite 500St. Paul, MN 55101
Mississippi	MT-2284360 Approved 07/19/2022	Consumer Finance DivisionP.O. Box 12129Jackson, MS 39236
Missouri	Letter of Authorization Missouri Approved 02/01/2022	Missouri Division of FinancePO Box 716Jefferson City, MO 65102
Montana	Letter of Authorization Montana Approved 02/01/2022	Montana Division of Banking and Financial Institutions301 S. Park Ave, Suite 316Helena, MT 59601
Nebraska	MT-2284360 Approved 08/01/2022	Department of Banking and Finance 1526 K Street| Suite 300|Lincoln, NE 68508-2732
Nevada	MT-11197 Approved 09/20/2023	Nevada Financial Institutions Division  1830 E. College Pkwy, Ste 100 Carson City, NV 89706
New Hampshire	MT-24736 Approved 06/13/2022	State of NH Banking Department Consumer Credit Division53 Regional DriveSuite 200Concord NH 03301
New Mexico	MT-2284360 Approved 08/09/2023	Financial Institutions Division 3rd Floor, Toney Anaya Building 2550 Cerrillos Road Santa Fe, New Mexico 87504
North Carolina	209389 Approved 08/05/2022	North Carolina Office of the Commissioner of Banks316 W. Edenton StreetRaleigh, NC 27603
New Jersey	Legal Memo Approved 02/01/2022	New Jersey Department of Banking and Insurance20 West State Street, PO Box 325Trenton, NJ 08625
North Dakota	Legal Memo Approved 02/01/2022	North Dakota Department of Financial Institutions 2000 Schafer Street, Suite GBismarck, ND 58501
Ohio	OHMT-231 Approved 08/31/2022	Ohio Division of Financial InstitutionsMoney Transmitters77 South High Street21st FloorColumbus, OH 43215
Oklahoma	MT-2284360	Oklahoma Banking DepartmentDirector of Nondepository Institutions2900 N. Lincoln BoulevardOklahoma City, Oklahoma 73105
Oregon	MT-2284360 Approved 05/12/2022	Oregon Division of Financial RegulationLicensing SectionPO Box 14480Salem, OR 97309
Pennsylvania	License #109504 Legal Memo Approved 02/01/2022	Pennsylvania Department of Banking and SecuritiesNon-Depository Licensing OfficeMarket Square Plaza 17 N 2nd StSte 1300Harrisburg, PA 17101
Rhode Island	20224398CT Approved 05/26/2022	State of Rhode IslandDepartment of Business RegulationDivision of Banking1511 Pontiac AvenueBuilding 68-1Cranston, Rhode Island 02920
South Carolina	MT-2284360 Approved 06/29/2022	Office of the Attorney GeneralMoney Services Division10000 Assembly StreetColumbia, SC 29201
South Dakota	2284360-MT Approved 05/11/2022	Office of Banking500 East Capital Ave.Pierre, SD 57501-5070
Tennessee	MT-2284360 Approved 06/23/2023	Tennessee Department of Financial Institutions Compliance Division Tennessee Tower, 26th Floor 312 Rose L. Parks Avenue Nashville, TN 37243
Texas	Legal Memo Approved 02/01/2022	Texas Department of Banking2601 North Lamar BlvdAustin, TX 78075
Vermont	MT-2284360 Approved 09/29/2023	Vermont Department of Financial Regulation Banking Division 89 Main Street, 2nd Floor Montpelier, VT 05602
Virginia	MO-442 06/27/2022	Bureau of Financial InstitutionsAdministration and Licensing SectionPO Box 640Richmond, VA 23218-0640
West Virginia	WVMT-2284360 Approved 06/13/2022	WV Division of Financial Institutions900 Pennsylvania Ave., Suite 306Charleston, WV 25302-3542
Washington	550-MT-141107 Approved 05/18/2022	State of Washington – Department of Financial InstitutionsDivision of Consumer Services150 Israel Road, S.W.Tumwater, WA 98501
Washington DC	MTR-2284360 Approved 12/08/2023	Department of Insurance, Securities and Banking, 1050 First Street, NE, 801, Washington DC 20002
Wisconsin	Legal Memo Approved 02/01/2022	Wisconsin Department of Financial InstitutionsDivision of Banking North Tower4822 Madison Yards WayMadison, WI  53705
Wyoming	Letter of Authorization WyomingApproved 02/01/2022	Department of AuditDivision of Banking2300 Capitol Avenue, 2nd FloorCheyenne, WY 82002
UTAH	Legal Memo Approved 02/01/2022	Utah Secretary of StatePO Box 146705Salt Lake City Utah 84114-6705
U.S. Virgin Islands	Legal Memo Approved 4/28/2023	Department of Banking 1131 King Street, Suite 101 Christiansted, St. Croix, Virgin Islands 00820

Disclosures

Washington

If you have a complaint, first contact the consumer assistance division of 609-285-2978, and if you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods:

File a complaint online, mail or fax: https://dfi.wa.gov/consumers/loan-complaints

Call us: 1-877-RING DFI (1-877-746-4334)

Email us: CSEnforceComplaints@dfi.wa.gov

Florida

If you have a question or complaint, please contact the consumer assistance division of Pionex at email service@pionex.us

Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about Pionex.US, Inc. at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (850) 487-9687 (toll free).

Tennessee

Pionex Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency. Please note that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Tennessee’s Money Transmitter License and the required surety bond do not cover the transmission of virtual currency. However, any company that offers to exchange, administer, or maintain virtual currencies for the sovereign currency may be subject to state regulation and licensing as well as federal regulation.

Maryland

If you have a complaint, please contact Pionex Inc . at service@pionex.us. If you still have an unresolved complaint regarding Pionex’s money transmission activity, you may file it by contacting the Maryland Department of Labor. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding [License No. MT-0000221  and NMLS ID: 2284360] by contacting the Commissioner’s office at: 500 North Calvert Street, Suite 402, Baltimore, Maryland 21202, or (888) 784-0136. Additional information about Pionex Inc.. may be obtained at www.nmlsconsumeraccess.org.

North Dakota

Pionex, Inc. is licensed by the North Dakota Department of Financial Institutions as a money transmitter. If you have a question or complaint, please first contact the consumer assistance division of Pionex at serice@pionex.us  or at its mailing address: 500 College Road East Princeton NJ 08540. If you have an unresolved question or complaint regarding the money transmission services provided by Pionex , you may contact the North Dakota Department of Financial Institutions at (701) 328-9933.
Please note the following disclosures associated with virtual currency:

• Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
• Pionex may charge a  Fee when you buy, sell, or convert cryptocurrencies. The Pionex Fee may be discounted based on the payment method you select. For transactions involving cryptocurrency valued under $200, the Pionex Fee will not exceed $10. For all other transactions, the Pionex Fee will not exceed 6% of the USD value of the cryptocurrency. Despite these maximums, the Pionex Fee you will actually pay (which will not exceed the maximum) is calculated and displayed to you at the time you place your order and may be determined by a combination of factors, like your selected payment method, the size of the order, market conditions, and/or jurisdictional location.